Last updated: November 9, 2020

Healthcare practitioners are always looking for ways to help their patients. They look for software and tools to make patient care more convenient and accessible. They offer virtual appointments for those who might not be able to make it to the clinic and extend hours to serve those who might have conflicts during the day. Practitioners also focus on making treatment plans affordable to patients without risking impact and quality of care.

In addition to shifting towards online care, diversifying services has been the key to success for many integrative practitioners. With this rise in virtual care, additional services, and preventative care, practitioners are balancing a lot more. Fullscript has been a vital tool for easy, affordable, and quality supplement dispensing, offering more features to practitioners than any other dispensing platform.

In this case study, we hear from two practitioners who have run patient promotions on Fullscript. Geri Brewster RD, MPH, CDN, and Dr. Melissa Gallagher ND, CLT both talk about their experiences of how easy and beneficial supplement promotions are on Fullscript.

Barriers to discounting supplements

Setting up and running supplement promotions is a hassle for practitioners who use tools and software that do not support discounts. Barriers include applying promotions to the entire dispensary/account, the ability to change the discount percentage, and sometimes even letting patients know about the promotions, via marketing and communications tactics.

“Before Fullscript, anytime we wanted to run a promotion we had to go in and apply discounts to every patient manually, and that was a lot of work! That’s all gone with Fullscript because everything is automated. It’s so much easier.” –Geri Brewster RD, MPH, CDN

The manual setup of promotions and the time-consuming aspect of them can turn any busy practitioner away. When the tools and software a practitioner is using aren’t helping them with efficiency, it’s hard for them to buy-in. Thankfully, Fullscript has identified these pain points and barriers that practitioners face, and has made it easy to run a discounted supplement promotion for patients!

“Any way you can limit the barriers to success is a win. For example, limiting the need for the patient to have to log back in, or remembering which password they selected and then having to search for specific emails are small barriers we don’t notice a patient might experience. Fullscript, and its whole platform, is what breaks those barriers. It’s just so easy to dispense supplements, set up refill reminders, and run promotions! Value add for your patients and your clinic by limiting the leg work you have to do or your team has to do in the process as well.” –Dr. Melissa Gallagher ND, CLT

Benefits of running patient promotions on Fullscript

The Fullscript platform has been optimized for busy practitioners. The philosophy behind the software is adapted from practitioners’ needs and pain points, so Fullscript can become a solution-oriented tool rather than a hassle.

“Fullscript makes it so easy to run a promotion! It’s also very easy to turn the promotion on and off.” –Geri Brewster RD, MPH, CDN

When a practitioner sets up their Fullscript supplement dispensary, they can choose between a no-margin account or a margin account. Margin accounts are a great option for practitioners to make passive income through the platform, rather than recommending health stores or online supplement stores to patients. Everything is seamless and even annual sales taxes are generated by the Fullscript team.

Easy opt-in for practitioners

Opting into an existing promotion on Fullscript can be done in four simple steps. Once a practitioner has all of their patients on Fullscript, they log in, navigate to ‘Dispensary Settings’, view ‘Patient Promotions’, and simply select ‘Opt in’. At the final step, practitioners also add the added promotional discount they’d like to apply to their dispensary.

“The opt-in process was super easy, and I really liked that an email was sent to me detailing the sale. There was full transparency, and that’s always appreciated. I opted in without hesitation, and I knew what I was opting in for.” –Dr. Melissa Gallagher ND, CLT

No extra work for practitioners

For the practitioner, completing the opt-in process is all they need to do to reap the benefits! Fullscript takes care of everything else, including shipping, marketing, enabling and disabling the promotion, and much more. Take a look at the comparison!

What practitioners do

  • Opt in
  • Ensure all patients are on Fullscript

What Fullscript does

  • Notifies patients via emails
  • Sets up and activates the sale on the platform
  • Implements marketing strategies for promotion awareness
  • Disables the sale when it’s over
  • Supports patient questions
  • Follows up with promotion results
  • Ships all products

Control over discounts

Practitioners have full control of the discount and can apply it to their entire dispensary or segment the discount by their own preferences. Once everything is set up, Fullscript offers to send an email to all patients on behalf of the practitioners on the day of the sale. Everything is done for the practitioner. If practitioners would like to publicly share the sale on their website or social media channels, they can!

Did you know?
The best results are seen when a practitioner offers a 15% to 25% discount to their patients.

Guaranteed results

In Geri Brewster RD, MPH, CDN’s case, she saw an increase in her dispensary’s activity while participating in the annual Cyber Monday sale. The Fullscript team worked with supplement brands to coordinate the sale and gave the option to all practitioners to opt in. In the 2019 Cyber Monday sale, Geri was able to provide a discount to her clients and saw an increase of almost 10% for her overall dispensary activity. She also saw a jump in her MSRP and a 115% increase in orders from her existing clients.

Dr. Gallagher’s participation in the 2020 summer patient promotion gave her the experience and confidence to recommend Fullscript promotions to all of her colleagues. Dr. Gallagher’s Fullscript dispensary saw an increase of 1462.33% in MSRP and 813.33% growth in orders in just one week.

Affordability for patients

For patients, ordering supplements is often a cost not fully covered by an insurance provider. Even though the importance of maintaining good health with the help of supplements is important and understood, some patients simply can’t afford the added financial burden.

“I knew that some of my patients were dealing with financial strains that may circumvent buying items that could help improve their health.” –Dr. Melissa Gallagher, ND, CLT

By being able to provide affordable prices, practitioners can assure that patients don’t have to choose between their preventative health plan and other expenses. Sometimes even the slightest reduction can help!

“With affordable prices through discounts, I can help my clients avoid purchasing from random or popular online sites and having to deal with potentially poor quality-controlled products.” –Geri Brewster RD, MPH, CDN

Along with affordability, promotions on Fullscript are guaranteed to be safe. The Fullscript catalog has practitioner-grade supplements to give both the practitioner and their patient peace of mind. The Fullscript customer support team is also a resource for practitioners and patients if issues arise with supplement products. There is no hassle in sending supplements back if there is ever a need.

Convenience for patients

Practitioners don’t have to worry about running a promotion and getting too many products delivered to their office, which might not have enough space to store products. The convenience of patient delivery is ensured with Fullscript. This also makes it easier for the patient, to receive what they need and start their treatment/wellness plan right away, without having to pick up supplements from another location. The Fullscript doorstep delivery is an enjoyable experience for both patients and practitioners.

person ordering online with credit card in hand

Running promotions on Fullscript, helps patients stay well!

Quality assurance for practitioners

For practitioners, recommending quality products is extremely important. Knowing the ingredients, the formulations, any excipients, and also understanding the manufacturing processes of brands is an important part of the decision-making process in recommending specific supplements for individual patient care.

“Patients will shop high-quality common supplements beyond the recommendations I provide. It’s easy for them to navigate and self-serve on the Fullscript catalog for themselves, their families, and even their pets. They get an elevated level of service with shipping that is consistent and an added discount.” –Dr. Melissa Gallagher, ND, CLT

For practitioners who are busy seeing patients on a daily basis, researching quality regulations of each brand they’re recommending would be a daunting task. With Fullscript’s quality program, practitioners can trust the catalog of products, and even on sale, product quality isn’t compromised.

Optimized patient care for practitioners

Finally, an important benefit recognized by our practitioners is the ease of running a promotion using Fullscript while maintaining everything else going on in their practice and keeping patient care top of mind. Because the Fullscript platform is automated, once the initial set-up is complete, nothing else needs to be done by the practitioner. They get to focus on letting their patients know about the sale and continuing to provide care.

 “Periodic promotions and sales keep compliance levels high and remind those who may be slipping to get back on the protocol. It also helped us meet revenue goals as well.” –Dr. Melissa Gallagher, ND, CLT

There is no disruption in the workflow for the practitioner and if the promotion is successful, the payout for the practitioner is automatic. Practitioners can see the results instantly.

The bottom line

Running a promotion on Fullscript, whether it’s a sole promotion by the practitioner, like a Mother’s Day sale, or a Fullscript-led promotion, like Cyber Monday, is easy, safe, and convenient. No supplement quality is compromised, patients can enjoy affordable products delivered right to their door, and practitioners can avoid any hassle promotions may cause. This gives back crucial time to the practitioner so they can spend it helping their patients get better.

“My advice to other practitioners would be not to overthink a promo. Just do it! You can get substantial data on what was and wasn’t successful and then improve for the next promotion. It’s so worth it. I promise you’ll have wished you had run a promotion, on Fullscript, earlier.” –Dr. Melissa Gallagher, ND, CLT

Would you like to participate in our upcoming patient promotion? Opt-in today!

Fullscript simplifies supplement dispensing.

Create your dispensary today I'm a patient
Standard Process now
available on Fullscript
Add it to treatment plans and shareable
wellness protocols today.
Sign in

Don’t have a free Fullscript account? Sign up now.