Welcome to, a platform designed by Healthy Web Inc. to facilitate Health Professionals’ delivery of patient care and natural health products to Patients. Please read these Terms of Service and Our Privacy Policy carefully, as your use of Our Services, including Fullscript and our website, constitutes Your agreement to be bound by both these Terms of Service and the Privacy Policy.

Corporate Information

Fullscript is owned and operated by Healthy Web Inc., a corporation lawfully formed and doing business in the Province of Ontario in Canada. Any questions or notices, unless otherwise specified in this Agreement, Our Privacy Policy, or applicable law, should be sent as follows to:

Healthy Web Inc.
245 Cooper Street
, 6th Floor
Ottawa, Ontario
K2P 0G2


Throughout this Agreement, We may use certain words or phrases, and it is important that You understand their meanings. For Your convenience, We have capitalized those words or phrases that are defined in this section. Please note that the headings contained in this Agreement are for reference only.

“Account” means either a Practitioner Account, Practitioner Seller Account, or Patient Account.

“Agreement” means these Terms of Service and Our Privacy Policy.

“Governmental Authority” means any national, state, provincial, local or other government—or subpart, agency or unit thereof—with jurisdiction over the sale of Product by Fullscript to Health Professionals, or by Health Professionals to Patients, or any Services furnished or received in connection with such transactions.

“Health Product Distributor” means a third party contracted with Fullscript which, on behalf of a Health Professional, ships Product(s) purchased by a Patient from that Health Professional directly to a Patient’s home. Some functions of the Health Product Distributor may be performed directly by Fullscript or an affiliate of Fullscript.

“Health Professional” means a licensed (if required by Law) person who uses Our Services to enhance the care provided to Patients under his or her care.

“Fullscript” means Healthy Web Inc., Our Site,; Our Service(s); or a combination of all or some of the foregoing definitions, depending on the context of the word.

“Intellectual Property Rights” means all intellectual property rights, including intellectual property rights comprising or relating to: (a) inventions and patents; (b) trademarks, service marks and logos; (c) internet domain names registered by any authorized private registrar or Governmental Authority, web addresses, web pages, website and URLs; (d) works of authorship, expressions, designs and design registrations, whether or not copyrightable, including copyrights and copyrightable works, software, code, data, data files, and databases and other specifications and documentation; (e) trade secrets; and (f) all rights, interests and protections that are associated with, equivalent or similar to, or required for the exercise of these rights or forms of protection under the Laws of any jurisdiction throughout the world with respect to any of the foregoing, however arising in each case, whether registered or unregistered, and including all registrations and applications therefor, and renewals or extensions thereof.

“Law” means any statute, law, ordinance, regulation, rule, code, constitution, treaty, common law, governmental order, policy or other requirement or rule of law of any Governmental Authority.

“Payment Processor” means a third-party company which processes payments on behalf of Fullscript or a Health Professional.

“Patient” means a person who purchases Product(s) from a Health Professional.

“Patient Account” means a Fullscript account opened by a Patient to purchase Products on the Platform.

“Platform” means Fullscript’s proprietary platform through which Fullscript delivers Services.

“Practitioner Account” means a Fullscript account opened by a Health Professional through which the Health Professional can share healthcare recommendations with Patients.

“Practitioner Seller Account” means a Fullscript account opened by a Health Professional through which the Health Professional can sell Products to Patients.

“Products” means those items Purchased by Patients on the Fullscript platform.

“Sale Price” is the price that is charged by Health Professional to Patient. Health Professional in its sole discretion determines this price.

“Services” refers to the services that We provide or arrange for through Our Site, including Our Site itself, all services furnished to Health Professionals, and all services provided to Patients on behalf of Health Professionals, including payment collection and processing, shipping and tracking, website hosting, and any other support services provided for Patients on behalf of Health Professionals.

“Site” refers to Our website, and the Platform and includes Health Professionals’ websites hosted by Us.

“Supplier” means a specific company that is in the business of manufacturing and/or selling specific Product(s).

“User” refers to Patients, Health Professionals, Health Product Distributors, and general visitors to Fullscript’s Site.

“We”, “Us,” or “Our” refers to Fullscript; and “You” or “Yours” refers to you, the individual User who is entering into this Agreement with Fullscript.


In order to use Our Service, You must meet a number of conditions, including but not limited to:

  • You must know and abide by all Laws of the specific jurisdiction(s) in which You sell the Product(s), including, but not limited to, all Laws pertaining to professional licensing or conduct, dietary supplements, or taxes.
  • You must not be in violation of any embargoes, export controls, or other Laws of Canada or the United States of America or other countries having jurisdiction over this Agreement, Fullscript, or You. For example, You must not purchase or sell anything if it would be in violation of the Area Control List or Export Control List of Canada, which falls under the jurisdiction of Global Affairs Canada.
  • You must be the minimum age required to enter into a contract in the area in which You reside. If You are a Canadian resident, You must not be less than the minimum age of contractual capacity in the Province of Ontario, which is 18 years age. If You are a resident of the United States of America, You must meet the requirements under the Laws of Your state.
  • You must provide Us with accurate personal information, payment information, and other information that We deem necessary to provide You with Our Services.
  • If You are a Canadian resident, You must properly report all income from sales to Patients as required to the Canada Revenue Agency, Ontario Ministry of Finance, and/or any other revenue agency which requires that You remit taxes to it. If You are a resident of the United States of America, You must properly report all income from sales to Patients as required by the Internal Revenue Service or any other applicable Governmental Authority. Regardless of residency, You acknowledge that Fullscript is not required to maintain records on Your behalf or to report any income or other information to relevant Governmental Authorities (unless otherwise required to do so by applicable Law).
  • You must charge Patients no more than is permitted under the Laws where You practice and/or the Patient resides.

Right to Access and Rules of Use

Subject to the terms and conditions of these Terms of Service, Fullscript hereby grants to You, during the term of this Agreement, a limited, personal, revocable, non-exclusive, non-transferable right to access and use the Site solely for Your internal business purposes.

In addition to meeting the eligibility requirements discussed above, Users agree to comply with the following rules governing Your use of Our Services:

  • You must observe all directions and instructions given by Supplier in relation to the Product, including labeling, branding, directions, dosage, storage, and other directions.
  • You shall not make any representations, warranties, guarantees, indemnities, commitments, or other similar claims actually, apparently, or ostensibly on behalf of Fullscript, Supplier, or any Health Product Distributor that are inconsistent with the Terms of Service or the information provided by Supplier regarding Product.
  • You shall not make any claims regarding the use of Products which do not appear on the label of Products or Supplier’s Product listing.
  • You are exclusively responsible for, and Fullscript and Supplier disclaim any and all liability for, any statements that You may make regarding the Products to Patients, including any claims that a Product treats specific diseases or conditions that do not appear on the Product label or in Supplier’s Product listing.
  • You shall not engage in any unfair, competitive, misleading or deceptive practices regarding the Product, Supplier, or Fullscript.
  • You shall comply with all applicable Laws of any Governmental Authority with jurisdiction over Your actions, including the Laws applicable to any jurisdiction to which You arrange for the shipment of Product. For example, You shall not recommend or sell any Product to a Patient who resides in a jurisdiction where Laws prohibit the sale or possession of the Product, even if the Product is not prohibited under the Laws of Your jurisdiction.
  • You may not sell any regulated goods unless You have complied with all governing regulations and Laws. For example, You shall not be permitted to sell certain natural health products without complying with applicable regulations set by Health Canada, the Food and Drug Administration, or various other governmental regulations or Laws as applicable.
  • You shall not post or send anything violent, threatening, pornographic, racist, hateful, or otherwise objectionable, as determined in the exclusive discretion of Fullscript.
  • You shall refrain from the making of any fraudulent or negligent representations related to Fullscript, the Product(s), or Our Services.
  • You shall not infringe on anyone’s Intellectual Property Rights (including Fullscript’s Intellectual Property Rights), defame anyone, impersonate anyone, or otherwise violate the rights of a third party.
  • You shall not hack, crack, phish, SQL inject, or otherwise compromise the security or integrity of the Fullscript Site, Service, or its Users’ computers.
  • Except as expressly provided in these Terms of Service, You shall not use, modify, republish, frame, print, display, perform, reproduce, license, transfer, sell, assign, post, transmit, distribute, reverse engineer, create derivative works from, or otherwise exploit any content or information from the Site, in whole or in part, without Our express written permission.
  • You shall not use any robot, spider, or other automatic or manual device or process for the purpose of harvesting or compiling information on the Site.
  • You may not do anything else which, in Fullscript’s sole discretion, may bring Fullscript or any of its Users into disrepute, or endanger the business or safety of Fullscript or any third party.

Our provision of Services to You is contingent on Your agreement with this and all other sections of this Agreement.

You hereby expressly acknowledge that You are solely and exclusively responsible for Your compliance with any and all applicable Laws and that Fullscript does not purport to offer any advice or information concerning potentially applicable Laws or compliance therewith. The reference to specific laws or regulations in this section or elsewhere in this Agreement shall not be read or construed to imply that such laws or regulations are applicable to You, nor that other laws or regulations are not applicable to You. Further, Fullscript expresses no opinion with respect to the appropriateness or legality of the resale or recommendation of Products to Patients by a Health Professional. It is Your responsibility to consult with appropriate legal counsel as necessary to ensure that You are informed of and in compliance with all applicable Laws.

Fullscript will endeavor to make Our Services available 99.9% of the time (99.9% Availability), where Availability is calculated by subtracting from 100% the percentage of continuous one-minute periods during the Service month in which Our Service was in a state of “Unavailable Time” as identified by Our monitoring service

Fullscript monitors its Availability metrics using third-party services contracted by Fullscript at its sole discretion and makes no assurances or guarantees regarding system Availability unless otherwise explicitly stated. The monitoring service’s Availability dashboard is currently available at

Health Professional Licensing & Ethics

Most jurisdictions require that Health Professionals making recommendations to Patients on health-related matters be licensed to do so. Additionally, Governmental Authorities, professional organizations, or other regulating entities with jurisdiction over Health Professionals may require that certain ethical standards be followed. For example, You may be required to meet a Patient in person and assess them before recommending Products through the Site. You may also be required to make certain disclosures to Patients or be limited in Your ability to charge Patients more than the Manufacturer’s Suggested Retail Price (MSRP) for Products. You agree to act in accordance with all licensing and ethical standards applicable to You as a Health Professional.

If You wish to use Our Services and You and/or Your Patient resides in the Province of Ontario, Fullscript requires that You be authorized to provide health-related services by either the Naturopathy Act or the Regulated Health Professions Act, and You hereby warrant that You are so authorized. If You wish to use Our Services and reside in the United States of America, elsewhere in Canada, or in any other country, Fullscript requires that You be authorized by the applicable Governmental Authority, and You hereby warrant that You are so authorized.

Accounts and Passwords

Certain features or services offered on or through the Site may require You to open an Account (including setting up a user name and password). You are solely responsible for maintaining the confidentiality of Your Account information, including Your password, and for any and all activity that occurs under Your Account. You agree to notify Fullscript immediately of any unauthorized use of Your Account or password. You may not use the Account, user name or password of any other individual or company at any time without the express written permission and consent of the holder of the Account, user name or password. Fullscript will not be liable for any loss or damage arising from Your failure to comply with this section.

  • Patient Accounts. In order to purchase Products on the Platform, Patients are required to register for a Patient Account. Patients are required to provide valid credit card information to register (“Credit Card Information”), which credit card will be used for payment of Products ordered through the Service. Patients shall promptly advise Fullscript if their Credit Card Information changes due to loss, theft, cancellation, expiry or otherwise and Patients shall be liable for any failure to pay fees caused by out-of-date Credit Card information. Patients will be able to view Product recommendations from Health Professionals and make Product purchases through their Patient Account.
  • Practitioner Accounts. Health Professionals seeking to make Product recommendations to Patients through the Platform are required to register for a Practitioner Account. Fullscript requires Health Professionals to provide identification and contact information in order to register for a Practitioner Account.
  • Practitioner Seller Accounts. Health Professionals seeking to sell Products through the Platform are required to register for Practitioner Seller Accounts. Fullscript requires Health Professionals to provide certain identification information and contact information to register for a Practitioner Seller Account, including legal name, address, social security number or SIN, and professional certifications. Health Professionals seeking to open a Practitioner Seller Account are also required to provide banking information to Fullscript’s Payment Processor so that payments for purchased Products can be processed.

Practitioner Seller Account Purchases, Payments and Sales Tax

Products sold through the Fullscript platform are quoted at Manufacturer’s Suggested Retail Price (MSRP). Health Professionals who are using a Practitioner Seller Account have the ability to discount the Sale price by no lower than the service fee earned by Fullscript noted below. You agree to abide by all applicable Laws and professional ethical guidelines for the Products You recommend when setting the Sale price.

For US Practitioner Seller Accounts, Fullscript collects a fee of 65 percent of MSRP Manufacturer Suggested Retail Price for products, postage, handling, customer support, sales tax administration and payment processing services furnished by Fullscript to Your Patients on Your behalf.

For Canadian Practitioner Seller Accounts, Fullscript collects a fee of 75 percent of MSRP Manufacturer Suggested Retail Price for products, postage, handling, customer support, sales tax administration and payment processing services furnished by Fullscript to Your Patients on Your behalf.

We reserve the right to charge and collect for additional fees from the Patient such as shipping.
The Platform, in partnership with the Payment Processor, will process payments by Patients and will distribute from the proceeds, Fullscript’s fees, sales tax and shipping fees, and the remaining proceeds will be distributed to the Practitioner Seller’s bank account.

Fullscript maintains responsibility for the collection and remittance of retail sales taxes for Products sold through the Fullscript platform. You agree to submit to Fullscript, at our request, any required documentation, such as re-seller statements, that comply with the applicable Laws regarding waiver of sales tax collection.

Practitioner Accounts

Health Professionals who register for a Fullscript Practitioner Account may use Fullscript to recommend Products to Patients for purchase from Fullscript. However, unlike Practitioner Seller Accounts, Health Professionals will not have any say over the price any of Products.

Catalogue and Product Descriptions

All features, specifications, Products and prices of Products described on Fullscript are subject to change at any time without notice. We make no representation as to the completeness, accuracy, or currency of any information on Fullscript. We reserve the right to make changes to information about price, description, or availability without notice. We have made every effort to display as accurately as possible the packaging of products that appear on Fullscript. The inclusion of any products or services on Fullscript does not imply or warrant that these Products or services will be available at any particular time.

Purchasing Orders

Fullscript, Suppliers and Health Product Distributors each reserve the right to limit quantities of Products available for sale or sold as well as the right at any time to reject, correct, cancel or terminate any order for any reason whatsoever. If the price of any Product ordered was incorrectly displayed on Fullscript, we will provide Patient with an opportunity to place an order at the correct price. Fullscript also reserves the right to refuse any order placed with us. Advertisements of Products for sale on Fullscript are invitations to Patients to make offers to purchase Products and are not offers to sell. Patient’s properly completed and submitted order constitutes Patient’s offer to purchase the Products referenced in the order. An order is deemed to be accepted only if you receive a confirmation on the Fullscript platform, or to your email address, indicating that the order has been processed.

Payment Terms

The prices for Products are set out on Fullscript and all other applicable amounts, charges and taxes are indicated when Patient makes a purchase. Unless otherwise stated, all invoiced amounts are due upon receipt and processed immediately upon purchase confirmation using the Credit Card Information on file for Patient. By making a purchase, Patient authorizes its Credit Card Information to be provided to Fullscript’s Payment Processor. Patient acknowledges and agrees that any terms of service of the Payment Processor will govern Patient’s agreement and interactions with the Payment Processor and that our Terms and policies do not govern. Unless otherwise stated, all fees are quoted in Canadian Dollars for Patients in Canada and USD for Patients in the United States. Receipts for purchased Products will be delivered to the Patient via Fullscript or the email address associated with Patient’s Account.


Fullscript and/or the Health Product Distributor will ship Product in accordance with any Supplier instructions. Shipping policies related to delivery time and/or method may vary based on the Health Product Distributor furnishing the Product. For more information about shipping, please visit the website of the relevant Health Product Distributor.

Nature of Financial Accounts (Practitioner Seller Accounts)

The money held by Fullscript, in partnership with the Payment Processor, prior to distribution to a Practitioner Seller, is not a deposit insured by the Canada Deposit Insurance Corporation, the Federal Deposit Insurance Corporation, or any other entity. Fullscript is not licensed as a bank or other financial institution. You agree and acknowledge that Fullscript is not required to open a separate account for Your funds and may comingle funds to which You may be entitled in accounts with other funds. Fullscript shall attribute portions of comingled funds to You based on the records of transactions which Fullscript controls.

For Practitioner Seller Accounts, Fullscript may place a hold on funds as a matter of routine or in circumstances where it believes that there is a high risk involved of fraud, money laundering, or other unlawful activity. We may charge fees relating to the payment of funds (such as money order or wire transfer fees), which We will post on Our Site and/or notify you of by e-mail.

Nature of Supplier and Health Product Distributor Accounts

One of the Services provided by Fullscript is the creation and management of Supplier and Health Product Distributor accounts. These accounts are managed by Fullscript to offer Health Professionals and their Patients access to a catalogue of top quality products. Health Professionals who use both Practitioner Seller Accounts and Practitioner Accounts will be able to link to the Suppliers and Product Distributors that they choose to work with.


If a chargeback or other payment reversal is initiated by a Patient, or a payment from a Patient is not successful, and the Product in relation to that payment is nonetheless shipped to the Patient, Patient agrees that it is jointly and severally liable to Fullscript and the Health Product Distributor for the amount which Fullscript has actually lost as a result of that transaction. Users may attempt to pursue legal action independently of Fullscript to recover any losses from Health Product Distributors and/or Patients.

Our Intellectual Property Rights

The Site contains copyrighted material, trademarks (including but not limited to the FULLSCRIPT trademark), service marks, trade dress, and other proprietary content, including but not limited to, text, software, applications, sound, photographs, buttons, images, logos, video, and graphics (the “Content”), and the entire selection, coordination, arrangement and “look and feel” of the Site and the Content are copyrighted as a collective work under copyright laws. Fullscript’s Content is important because it distinguishes Fullscript from competitors and other websites in general, both to customers and to search engines. You agree not to copy, distribute, display, disseminate, or otherwise reproduce any of the information on the Site, including any Health Professional dispensary sites hosted by Fullscript, without receiving Our prior written permission. You further agree not to remove, alter or obscure any proprietary notice or legend of Fullscript, its suppliers or licensors. Neither these Terms of Service nor Your use of the Site transfers any right, title or interest in the Site, Content, or Intellectual Property Rights to You. We and Our third-party licensors retain all of Our and their respective right, title, and interest to the Site, Content, and Intellectual Property Rights. Any rights not expressly granted are reserved.

Your Copyright

Fullscript permits Users to upload custom logos and make other modifications to personal dispensary websites provided by Fullscript and created by Users through the Platform, and must be assured that it has the right to use the content that is posted to its Site by its Users. Such content may include, but is not limited to, photographs, videos, text, audio, and other materials. Whenever submitting content to the Site, You agree that You are granting Us a non-exclusive, universal, perpetual, irrevocable, sub-licensable, commercial and non-commercial right to use, distribute, sell, publish, and otherwise make use of the content that You submit to the Site. You warrant to Us that You have the right to grant Us this right over such content, and You agree to indemnify Us for any loss resulting from a breach of this warranty and defend Us against claims regarding the same.

In addition to the general license above, You agree that, notwithstanding any intellectual property legislation to the contrary, any arrangement of catalogue items or other data provided by Fullscript in relation to a site that We host for You in Your capacity as a Health Professional shall not attract any copyright or other legal protections, and does not preclude Fullscript or its other Users from arranging the same data in a same or similar manner. You agree that the conditions under this paragraph are necessary in order to prevent intellectual property disputes among many Users and/or Fullscript over the arrangement of data which is available for all Users to use.

Revocation of Consent

We may revoke Our consent for Your use of Our intellectual property, or any other permission granted to You under this Agreement, at any time. You agree that if We so request, You must take immediate action to remove any usage of Our intellectual property that You may have engaged in, even if it would cause a loss to You.

Copyright & Trademark Infringement

We take copyright and trademark infringement very seriously. If You believe that a Health Professional or other User has infringed on Your intellectual property rights in the United States, please notify Us immediately by sending full details to [email protected]. When notifying Us of the alleged copyright infringement please provide Us with the following information:

  1. a physical or electronic signature of a person authorized to act on behalf of the owner of the copyright interest that is claimed to have been infringed;
  2. identification of the copyrighted work alleged to have been infringed;
  3. a description of the material that is claimed to be infringing and information sufficient to locate the material on the Site;
  4. information sufficient to contact the complaining party, such as a physical address, telephone number, and, if available, an electronic mail address;
  5. a statement that the complaining party has a good faith belief that the use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law;
  6. a statement that the information in the notification is accurate and, under penalty of perjury, that the complaining party is authorized to act on the copyright owner’s behalf.

If We in good faith believe material to infringe a copyright or otherwise violate any Intellectual Property Rights, We will remove or disable access to such material.

If You believe that a Health Professional or other User has infringed Your Canadian copyright, please notify Us immediately by sending full details to [email protected] with the following information:

  1. the claimant’s name and address;
  2. the copyright material that is alleged to have been infringed and the claimant’s interest or right with respect to that material;
  3. the location data (e.g. the web address or Internet address associated with the alleged infringement);
  4. the infringement that is alleged; and
  5. the date and time of the alleged infringement.

We will forward notices that comply with the above to the User.

Please be advised that false reports of infringement are defamatory and actionable, and a User affected by such false reports may seek an award of damages from You if such a report is made.

Libel and Slander

Defamation is prohibited by this Agreement, and We request that You notify Us at [email protected] if You believe any content on the Site is defamatory. If in Canada, if You intend to file a claim against Us for libel, You must mitigate any of the alleged damages by serving Us with a Notice of Libel Action within six weeks of the date on which the alleged libel occurred, pursuant to Ontario’s Libel and Slander Act, R.S.O. 1990, c. L.12, s. 5 (1). Please address such notices to Us at:

Healthy Web Inc.
245 Cooper Street
, 6th Floor
Ottawa, Ontario
K2P 0G2

Anti-Money Laundering

You agree that We may take steps to confirm Your identity, such as requesting a notarized copy of Your government identification and/or recent utility bill, in order to combat money laundering.

If You believe that a User is engaging in money laundering activities using Our Services, please contact Us immediately. You should also notify, if in Canada, the Financial Transactions and Reports Analysis Centre of Canada at 1-866-346-87221-866-346-8722 FREE, or, if in the United States, the appropriate state or federal agency with oversight.

Disclaimer of All Warranties


Indemnity and Limitation of Liability

You hereby agree to defend, indemnify, and hold Fullscript, along with its affiliates, subsidiaries, directors, officers, agents and employees, harmless for any and all damages, costs, claims, liabilities, losses, fees and expenses incurred by Fullscript or a third party arising from or related to Fullscript’s provision of Services to You or on Your behalf, including but not limited to any breach of a representation or warranty of this Agreement or Your use of Our Site or Services. You agree that this duty to defend extends to requiring You to pay for Our reasonable attorneys’ fees, court costs, and disbursements. IN NO EVENT SHALL FULLSCRIPT BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY LOST PROFITS OR FOR ANY INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES HOWEVER CAUSED AND, WHETHER IN CONTRACT, TORT OR UNDER ANY OTHER THEORY OF LIABILITY, WHETHER OR NOT FULLSCRIPT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL OUR TOTAL AGGREGATE LIABILITY TO YOU ARISING FROM OR RELATED TO THIS AGREEMENT EXCEED THE AMOUNT OF FEES PAID BY YOU TO FULLSCRIPT HEREUNDER DURING THE TWELVE (12) MONTHS PRECEDING THE FIRST CLAIM GIVING RISE TO A CAUSE OF ACTION HEREUNDER.

You agree that We are not responsible in any way for damages caused by third parties who may use Our services or who provide Products or services through the Site, including but not limited to people who commit intellectual property infringement, defamation, tortious interference with economic relations, or any other actionable conduct towards You. Further, You agree that We are not responsible for any failure of a third party to comply with or fulfill any contractual obligation, including but not limited to any actions taken by a Payment Processor to place a hold on Your funds, any failure by a Payment Processor to direct payments to the correct destination or by a Health Product Distributor with respect to shipping or delivery, or any disruptions, scheduled or unscheduled, intentional or unintentional, of Our Site which may prevent access temporarily or permanently. We are not responsible for any fraud, malpractice, negligence, or other torts by any third party.

For jurisdictions that do not allow Us to limit Our liability: Notwithstanding any provision of these Terms, if Your jurisdiction has provisions specific to waiver or liability that conflict with the above then Our liability is limited to the smallest extent possible by Law. Specifically, We do not disclaim liability which it is not lawful to exclude either now or in the future.


Choice of Law and Forum of Dispute

If You are a resident of Canada: You agree that all actions or proceedings arising out of, in connection with, or otherwise concerning this Agreement shall be governed by the laws in force in the Province of Ontario. The offer and acceptance of this Agreement are deemed to have occurred in the City of Ottawa in the Province of Ontario. You agree that any disputes arising from or relating to this Agreement or any acts or omissions by Fullscript will be heard solely within the Superior Court of Justice of Ontario – Small Claims Division (“Small Claims Court”) and that, even if the damages to which You are entitled exceed the monetary jurisdiction of the Small Claims Court, and even if You are entitled to equitable relief or other relief not eligible to be granted by the Small Claims Court, You will waive those excess monetary damages or equitable relief and bring the action in the Small Claims Court. This section limits Your right of redress under this Agreement to those rights given to You under Section 7 of the Consumer Protection Act, 2002, SO 2002, c 30, Sch A.

If You are a resident of the United States of America: You agree that all actions or proceedings arising out of, in connection with, or otherwise concerning this Agreement shall be tried and litigated exclusively in the state or federal courts located in Delaware and shall be governed by the laws of the State of Delaware. You hereby waive the right to contest exclusive venue in the courts of Delaware and irrevocably consent to the jurisdiction of the appropriate state or federal court in Delaware for the purposes of this Agreement.

Force Majeure

You agree that We are not responsible to You for anything that We may otherwise be responsible for, if it is the result of events beyond Our control, including, but not limited to, acts of God, war, insurrection, riots, terrorism, crime, labor shortages (including lawful and unlawful strikes), embargoes, postal disruption, communication disruption, unavailability of payment processors, failure or shortage of infrastructure, shortage of materials, or any other event beyond Our control.


In the event that a provision of this Agreement is found to be unlawful, conflicting with another provision of the Agreement, or otherwise unenforceable, the Agreement will remain in force as though it had been entered into without that unenforceable provision being included in it.

If two or more provisions of this Agreement are deemed to conflict with each other’s operation, Fullscript shall have the sole right to elect which provision remains in force.


Fullscript reserves all rights afforded to Us under this Agreement as well as under the provisions of any applicable Laws. Our non-enforcement of any particular provision or provisions of this Agreement or any applicable Laws shall not be construed as a waiver of the right to enforce that same provision under the same or different circumstances at any time in the future.

Termination & Cancellation

We may terminate Your Account, access to the Site, or Our Services to You at Our discretion without explanation, though We will strive to provide a timely explanation in most cases. Our liability for refunding You, if You have paid anything to us, will be limited to the amount You paid for goods or services which have not yet been and will not be delivered, except in cases where the termination or cancellation was due to Your breach of this Agreement, in which case You agree that We are not required to provide any refund or other compensation whatsoever.

Under no circumstances, including termination or cancellation of Our Services to You, will We be liable for any losses related to actions of other Users.

Assignment of Rights

You may not assign Your rights and/or obligations under this Agreement to any other party without Our prior written consent. We may assign Our rights and/or obligations under this Agreement to any other party at Our discretion.


We may amend this Agreement from time to time. When We amend this Agreement, We will notify You via e-mail that there has been a change. Your continued use of Our Services following such notice shall be deemed an acceptance by You of the changes to this Agreement, and such changes shall be binding on You.

California Users and Residents

Pursuant to California Civil Code Section 1789.3, any questions about pricing, complaints, or inquiries about Fullscript should be addressed to Our agent for notice and sent via certified mail to:

Healthy Web Inc.
245 Cooper Street
, 6th Floor
Ottawa, Ontario
K2P 0G2

California users are also entitled to the following specific consumer rights notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210 FREE.

Third Party Service Providers

In both Canada and the United States, Fullscript uses a third party Payment Processor for certain payment services (e.g. card acceptance, merchant settlement, and related services). By making use of some or all of these payment services available through Fullscript, You agree to be bound by the applicable Payment Processor terms and conditions and privacy policy. The applicable policy may be found at the following link: for Canada: and for the United States: You hereby consent to and authorize Us to delegate the authorizations and share the information You provide to Us with the Payment Processor(s) to the extent required to provide the Services to You.

Last updated: March 7, 2018