Create the Best Medical Waiting Rooms Experience: Top Health and Medical Office Waiting Room Ideas

There are many ways to improve your clinical practice, and one of those ways is just waiting for your attention. That’s right, medical office waiting rooms can make the difference between a positive or negative patient experience. And if you think it doesn’t matter to your patients what your waiting room is like, think again. After all, your waiting room is your clinic’s first impression, and we all know that first impressions matter.

According to a 2019 patient survey, an unpleasant waiting room was the most cited reason patients would not return to a specific provider, even more so than long wait times. (7) While a long wait time took a backseat to an unpleasant waiting room experience, it’s clear that patients do pay attention to how long they wait, which is a great place to start when addressing your clinic’s medical waiting rooms experience.

Practitioners with a five-star rating have an average wait time under 14 minutes. (1)