Advanced Refill Reminders to Boost Patient Adherence

Fullscript’s online supplement dispensary has many features that help practitioners dispense wellness. At the beginning of 2015, we launched our first version of refill reminders. It allowed practitioners to send refill reminders after 30 days from the date of prescription to their patients. It helped with tracking wellness plans and improved patient adherence. Feedback for the feature was overwhelmingly positive. We are a tech company and so we are always updating and innovating. After the launch of the supplement refill reminder feature, one improvement was needed. Practitioners wanted more control over setting a date for when the refill reminder would be sent out, but we knew that wasn’t a long-term solution since calculating this data is a mundane task for a practitioner. We knew we needed a smarter solution to make the platform more advanced. In this post, we want to show you the new and improved refill reminder feature on Fullscript. Find out what the logic was behind this feature and why it works. 

Understanding the problem

While sending the refill reminder as the prescription is ending (at the 30-day mark) is needed, practitioners wanted more control over when these refill reminders were being sent. From practical experience, practitioners knew that after 30 days was not necessarily the best time to send a reminder. Depending on the protocol, a patient might need a refill reminder after 20 days of the prescription being fulfilled, while another patient might need a reminder in 2 months. Limiting the time of the refill reminder was a fix we needed to update. What practitioners really wanted was to be able to send their refill reminder when their patients needed it the most – customize the reminders to the patients. Having understood this, we set out to solve it.