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Overview Guide to labs Patient experience FAQs

Why manage lab testing on Fullscript?

Quality lab testing and supplements in one platform

Access top blood labs, leading specialty tests, and high-quality supplements — all in one place. Making it easier to monitor status and track adherence for your full patient plans from a single account.

Clinically vetted lab catalog

Recommend trusted top-tier testing from lab companies like Quest Diagnostics, Genova Diagnostics, Diagnostic Solutions Laboratory, Doctor’s Data, and Precision Analytical — all vetted by our integrative medical team.

Competitive pricing

With Fullscript’s scale you can streamline clinic efficiency while offering patients affordable cash-pay pricing and completely transparent costs.

A testing experience designed for better patient outcomes

Help patients take control of their health by making it easier for them to review and track lab tests in the same place they order high-quality supplements and wellness products.

Fast, free shipping

Delivery in days – not weeks – keeps patients more engaged in their testing plan and helps deliver results faster. And specialty kits over $50 are delivered free right to their door.

Provider’s guide to labs

Take a tour of labs on Fullscript with this step-by-step guide designed to demo the experience and answer some common questions.

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Chapter 1

Welcome to labs on Fullscript

3 mins – A quick overview of the labs on Fullscript and how it can help streamline your practice’s diagnostic testing process.

Chapter 2

Searching the labs catalog

3 mins – Find the tests you’re looking for – or explore new options – with our search-friendly catalog.

Chapter 3

Building patient plans

2 mins – See how easy it is to put a patient plan together with testing – or testing and supplements. 

Chapter 4

Creating custom panels

2 mins – Build and save your favorite “go-to” panels by individual biomarkers to make recommending them even easier.

Chapter 5

Selecting your billing option

2 mins – We offer a range of flexible labs payment options to fit with your practice’s specific needs. 

Chapter 6

Exploring the patient experience

5 mins – Take a look at how seamlessly we help guide patients from lab recommendations through to test results.

Chapter 7

Managing your labs dashboard

3 mins – With a clear view of every test and every step, you can see all the progress in a single labs dashboard.

Chapter 8

Delivering whole person care

2 mins – Fullscript delivers a streamlined labs process and high-quality supplements on one platform to help fuel your care cycle.

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Elevating the patient labs experience

Keeping patients engaged is the key to success

Notify

Patients are notified when you recommend lab testing in the same way they receive a supplement plan.

Order

Patients sign in to review and order tests and choose their preferred shipping for specialty kits.

Test

We guide patients through the process with pre-filled requisition forms, instructions, and phlebotomy options.

Results

You’re notified when patient results are available. We’ll tell your patient when you review their results.

FAQs about signing up for Fullscript

What labs can I order through Fullscript?

Our initial lab catalog includes Quest Diagnostics, Genova, Doctors Data, Precision Analytical, and Diagnostic Solutions.

Our Integrative Medical Advisory Team vets each lab, and we plan to add more soon. If you have limited ordering access, you can register for our authorization network to recommend tests to your clients.

Do I need accounts from each lab company to order their tests?

No, you don’t. When you register for labs on Fullscript, you immediately gain access to thousands of testing options, and we automatically set up any necessary lab accounts for you.

What costs are currently associated with lab testing on Fullscript?

We offer competitive pricing for all the lab tests in our catalog. At present, there are no separate platform fees charged to providers or transaction fees charged to the patients with the labs beta. However, if a practitioner opts into using our Custom/Interpretation fees feature, Fullscript does take a 5% processing fee to cover costs.

What patient support does Fullscript provide?

We have a world-class team here to guide you and your patients throughout the testing process. Patients can easily contact our Customer Success Team through live chat, email, or phone.

For further details on the support options available and to discover how we can help, please visit our Support Center. Our team is dedicated to supporting your patients every step of the way.

What billing options are available for labs?

We offer a range of billing options for cash-pay lab testing to support your practice’s preferences and workflows. Choose from our three options: 

    • Patient pay: Fullscript bills your patient for testing. You can choose to have the patient complete this step via their Fullscript account or by using the in-office checkout option.
    • Practitioner pay: You pay upfront for testing, and handle billing with your patient separately with no test pricing disclosed to your patient in the platform.
    • Custom fees: You can add an itemized additional service fee that is collected on your behalf and paid out to your account once results are available.

Want a personalized walkthrough?

Book a call with one of our labs specialists.

Talk to an expert