Delivering a seamless patient experience
Turning your lab recommendations into test results efficiently and effectively is vital to your practice. Take a look at how labs on Fullscript helps keep your patients on track.
Guiding your patients every step of the way – from recommendation to results
With labs on Fullscript, your patients get clear direction to promote adherence.
The specialty labs experience
For orders containing test kits from our specialty lab partners.
1. Patient notification
Your patient will receive an email and text to review and purchase recommended lab test kits.
2. Checkout and payment
You can choose to have Fullscript bill your patient directly, to bill your patient directly with an optional custom lab fee, or pay for testing upfront and bill your patient separately.
3. Fast, free shipping
Specialty test kits ship fast and free directly from a Fullscript distribution center, with real-time tracking.
4. Simplified requisition forms
Requisition forms arrive inside the patient’s test kit with all patient, provider, and testing information completed, with no payment sections or additional signature required.
5. Comprehensive instructions
Patients receive testing instructions in their Fullscript account to help them prepare before the kit even arrives. Instructions will be included inside the test kit as well.
6. Convenient phlebotomy options
If testing requires a blood draw, patients can schedule with our mobile phlebotomy partner GetLabs or choose from a network of local options.
7. Real-time test tracking and results
You and your patient will get updates throughout the process, including when the lab receives the sample. When results are ready, you’ll receive a provider notification email.
Your patient will receive an email and text to review and purchase recommended lab test kits.
The blood lab experience
For orders containing testing through our direct relationship with Quest Diagnostics, or Access Medical — including tests drawn at Labcorp.
1. Patient notification
Your patient will receive an email and text to review and purchase their recommended blood tests.
2. Checkout and payment
You can choose to have Fullscript bill your patient directly, bill your patient directly with the addition of a custom lab fee, or pay for testing upfront and bill your patient separately.
3. Digital requisition
Within minutes of payment, patients are emailed a link to their digital requisition in the Fullscript portal. They can print the form or show it on their mobile device at their appointment.
4. Scheduling their blood draw
Patients can book Quest draws, schedule mobile visits with Getlabs, or find a Labcorp or local option using Fullscript’s interactive map—all from one place.
5. Testing instructions
Patients are prepared with clear test instructions upfront, including any fasting requirements.
6. Real-time test tracking and results
You and your patient will get updates throughout the process, including when the lab starts processing the sample. Providers will be notified as soon as results are available – and a lab interpretation will be ready to review.
Your patient will receive an email and text to review and purchase their recommended blood tests.
Making the phlebotomy process simpler
Fullscript uses patient context to help guide your decision making – surfacing the best test options based on patient location, price and phlebotomy logistics. So you can make more informed choices and make completing blood draws easier on your patients.
Nationwide walk-in options
Patients can book an appointment with Quest or Labcorp for just $10 and select from 1000s of convenient draw sites across the country.
Labs on Fullscript helps simplify the blood draw process with a full suite of flexible solutions built into the patient experience to promote adherence.
Giving your patients a single, trusted platform for labs
From great pricing and personalized instructions to clearer results, your patients will find the lab information they need in an experience built to promote adherence.
Competitive pricing, lower fees
Give patients more affordable access to testing with competitive cash-pay pricing on blood labs, low providers rates on specialty tests – and a new low 3% service that only applies to the price of specialty test kits.
A patient testing experience designed for your practice
We simplify the most time-intensive aspects of lab testing – requisition forms, instructions, and phlebotomy options – so you and your patients can focus on results, not logistics.
Automated requisitions
For Quest Diagnostics labs, patients receive a digital requisition form within minutes of checkout. They are notified by an email linking them directly to the form in their Fullscript portal.
For specialty labs, requisition forms arrive inside their test kits, pre-filled with all the necessary patient, provider, and test details—with a streamlined form that removes the signature and payment sections for faster completion.
Supporting you and your patients with a world-class customer success team
When issues arise or questions need answering, Fullscript is there to help. You and your patients always have easy access to our customer success team – via chat, email, and even phone – to assist with everything from tracking down a missing specimen to finding the nearest phlebotomist.
Fullscript handles the logistics, freeing your team and your time to deliver expertise and insights.
