labs on fullscriptDelivering a seamless patient experience
Treat the root cause of symptoms easier than ever before. With diagnostic lab testing on Fullscript, you can now recommend industry-leading tests in one simple workflow.
Guiding your patients every step of the way – from recommendation to results
With labs on Fullscript, your patients get clear direction to promote adherence.
The specialty labs experience
For orders containing test kits from our specialty lab partners.
1. Patient notification
Your patient will receive an email and text to review and purchase recommended lab test kits.
2. Checkout and payment
You can choose to have Fullscript bill your patient directly, to bill your patient directly with an optional custom lab fee, or pay for testing upfront and bill your patient separately.
3. Fast, free shipping
Specialty test kits ship fast and free directly from a Fullscript distribution center, with real-time tracking.
4. Simplified requisition forms
Requisition forms arrive inside the patient’s test kit with all patient, provider, and testing information completed, with no payment sections or additional signature required.
5. Comprehensive instructions
Patients receive testing instructions in their Fullscript account to help them prepare before the kit even arrives. Instructions will be included inside the test kit as well.
6. Convenient phlebotomy options
If testing requires a blood draw, patients can schedule with our mobile phlebotomy partner GetLabs or choose from a network of local options.
7. Real-time test tracking and results
You and your patient will get updates throughout the process, including when the lab receives the sample. When results are ready, you’ll receive a provider notification email.
The Quest Diagnostics experience
For orders containing testing through our direct relationship with Quest Diagnostics.
1. Patient notification
Your patient will receive an email and text to review and purchase their recommended Quest tests.
2. Checkout and payment
You can choose to have Fullscript bill your patient directly, to bill your patient directly with the addition of a custom lab fee, or pay for testing upfront and bill your patient separately.
3. Quest Diagnostics digital requisition
Within minutes of payment, patients are emailed a link to their Quest digital requisition in the Fullscript portal. They can print the form or show it on their mobile device at their appointment.
4. Scheduling Quest Diagnostics blood draw
Patients schedule their appointment directly through a link to Quest from their Fullscript account. Their $10 blood draw fee has already been prepaid at checkout.
5. Testing instructions
Patients are prepared with clear test instructions upfront, including any fasting requirements.
6. Real-time test tracking and results
You and your patient will get updates throughout the process, including when Quest Diagnostics starts processing the sample. Both partial and full results will be available, with a provider notification as soon as final results are ready.
Giving your patients a single, trusted platform for labs
From secure checkout and personalized instructions to reviewing results, your patients will find all the labs information they need – in a familiar experience they trust.
Secure checkout
Patients will find checkout and billing similar to the supplement process – with information already stored in their account.
Note: If you choose to pay upfront for testing as the provider, all test pricing will be removed from the patient view.
Fast, free shipping
Specialty test kits ship direct from Fullscript distribution centers so patients receive their testing in 3-5 days – not weeks – with free regular delivery on all shipments over $50 and the option to expedite with priority shipping.
Test status tracking
Both you and your patients can monitor the progress of test samples in real time with clear updates at every stage for a more transparent process from start to finish.
Fullscript mobile app
Patients can stay engaged with timely push notifications, keeping your testing recommendations and their automated reminders right at their fingertips.
Complete plans, one portal
Patients can seamlessly view all their test results with their supplement recommendations, for a fully integrated care experience.
A patient testing experience designed for your practice
We simplify the most time-intensive aspects of lab testing – requisition forms, instructions, and phlebotomy options – so you and your patients can focus on results, not logistics.
Automated requisitions
For Quest Diagnostics labs, patients receive a digital requisition form within minutes of checkout. They are notified by an email linking them directly to the form in their Fullscript portal.
For specialty labs, requisition forms arrive inside their test kits, pre-filled with all the necessary patient, provider, and test details—with a streamlined form that removes the signature and payment sections for faster completion.
Guided testing instructions
From test preparation to step-by-step sample collection steps, we provide your patient with comprehensive instructions that include all the information needed to complete their testing with confidence.
Add a provider message to your patient’s testing with any personalized instructions to keep them aligned with your care recommendations.
Reliable phlebotomy network
For Quest Diagnostics testing, the $10 blood draw fee is included alongside the cost of testing so patients can quickly schedule their appointment directly from Fullscript or simply walk into their nearest Quest location.
For specialty labs that require a blood draw, we can connect your patients with mobile phlebotomy services like GetLabs or help them find local providers familiar with handling specialty lab draws if your team does not have a preferred option.
Supporting you and your patients with a world-class customer success team
When issues arise or questions need answering, Fullscript is there to help. You and your patients always have easy access to our customer success team – via chat, email, and even phone – to assist with everything from tracking down a missing specimen to finding the nearest phlebotomist.
Fullscript handles the logistics, freeing your team and your time to deliver expertise and insights.
Frequently asked questions
What kind of support can my patients expect from the team at Fullscript?
Our world-class customer success team is here to assist your patients through the logistics of the testing process – available by phone, chat or email to meet their communication preferences. However, as your patient’s provider, you and your team will continue to be your patient’s clinical resource providing any additional instructions, interpreting results, and scheduling follow-up consultations.
Patients can contact Fullscript directly if they have any questions about:
- Completing checkout or payment
- Tracking their specialty test kit shipment or monitoring their test status
- Accessing their Quest Diagnostics digital requisition
- Test preparation and collection instructions
- Filling out the sample collection section of their requisition form
- Scheduling their blood draw
- Shipping their test kit back to the lab
- Troubleshooting specimen issues and recollection kits
- Finding results
What billing options are available for me to choose from for testing?
Our goal is to offer a range of billing options for cash-pay lab testing to support your practice’s preferences and workflows. When you recommend labs on Fullscript, you’re never locked into a single billing method. Choose the option that best fits your needs, with the ability to change this per order.
Our cash-pay billing options include:
- Patient pay: Fullscript bills your patient for testing. You can choose to have the patient complete this step via their Fullscript account or use the in-office checkout option.
- Practitioner pay: You pay upfront for testing, and handle billing with your patient separately with no test pricing disclosed to your patient on the platform.
- Custom fees: Fullscript bills your patient for the cost of testing, plus an itemized additional service fee set by you that is collected on your behalf when the order is placed and paid out to your account once results are available.
What forms of payment are accepted for lab testing?
We accept credit cards from all major companies like Visa, Mastercard, Discover, and American Express. Patients can also choose to pay with digital wallet payment options or their debit cards if optimized for online purchases.
At this time, we’re focused on building the best cash-pay testing experience. Currently none of our testing is reimbursable with insurance, including retroactive reimbursement through a Superbill or through an HSA/FSA card. We’ve marked this clearly on the patient’s PDF receipt so there’s no confusion.
When do patients have access to their test results?
Patients will be notified by email that their results are available once you review and share them. Patients have access to their health data as soon as the labs release results, but they will not receive an email notification until you share the results from your Fullscript account.
As the provider, you will receive an email notification as soon as test results become available with a link to view them in your Fullscript account.
How can I stock test kits in my office and provide them to my patients in-person?
We’re actively developing a labs management solution for practices that prefer to stock their specialty test kits in their office or provide phlebotomy in-house to better support lab testing for every workflow. If you’re interested in early access to this feature, please reach out to our team at labs@fullscript.com.
What happens if there are issues with the testing, or my patient needs to recollect?
We’re here to help your team efficiently identify and resolve testing related challenges like specimen issues and incomplete tests to keep your patients’ testing on track. When an incomplete test or specimen issue is identified, our labs support team will send you an email notification and begin resolving the problem. Fullscript proactively handles these issues directly with the labs and coordinates any next steps.
If your patient needs a recollection kit our team will manage that process, ensuring your patient receives a replacement kit with tracking while keeping you informed at every step of the way.
What do patients need to complete on their requisition forms?
For Quest Diagnostics testing, the digital requisition form is ready within minutes of payment in your patient’s Fullscript account and is pre-filled. Patients only need to schedule their blood draw using the link provided, or walk into a Quest location.
For specialty testing, the requisition form included in the test kit is mostly pre-filled with the patient’s demographics, your information and the testing details. Our custom requisition forms are designed so that patients only need to fill in testing-related information, such as the sample collection date, eliminating the need for signatures or confusion around payment sections.
Can I add a personalized message or instructions with my patient’s testing?
Yes. We encourage you to include a personalized message with custom testing instructions or when applicable to recommend a preferred phlebotomist you want your patients to use. Your patient will receive this message at the top of their testing plan, ensuring they can follow your specific recommendations.
Do patients have access to the full testing catalog in their patient account?
No. Patients will only be able to view and choose from the testing you’ve recommended in your plan. Patients will never have access to search or order from the Fullscript catalog of testing options, even if you have the “open-dispensary” feature turned on for supplements. Only providers can access the labs catalog and choose which testing to recommend to their patient.