Autoship

Can I schedule select products to be sent to me automatically?

Yes! We refer to these automatic refills as autoshipments and they can be setup from the Autoship tab within your account. Product quantities can be customized to satisfy the duration and dosage requirements of your treatment plan set by your practitioner. By adding select products to Autoship, we’ll send automatic refills according to the shipping frequency you have selected. Autoshipments will save you time by eliminating the effort of placing manual orders, as well as money by allowing you to consolidate all of your supplements into a single, reliable shipment with a single shipping charge.

Return to Top

How do I setup automatic refills (autoshipments)?

Autoshipments can be configured after your first order has been placed. To add products to an autoshipment that will be delivered on a set schedule:

  1. Log in to your Fullscript account
  2. Select the Autoship tab or, for mobile devices, select the user menu and click on Autoship
  3. Choose a Shipping Frequency
  4. Add products to your autoshipment from the product list on the left.
    NOTE: Only products that have been ordered or viewed from the Product Catalog recently will appear. Click View More to see more results when available.
  5. Select Update to save your changes

You can also contact our Customer Success team by phone or email to assist in setting up a list of products you would like to have shipped to you automatically.

Return to Top

What shipping frequencies are available?

Current shipping frequencies available for autoshipments are:

  • Every two weeks
  • Every three weeks
  • Every four weeks
  • Every six weeks
  • Every two months
  • Every three months
  • Every four months
  • and Every six months!

Return to Top

I’m a patient living in the US. What will I be charged for shipping and when will my order arrive?

Your autoshipment will always be shipped with the least expensive shipping option available for your order with the exception of shipments that include heat sensitive items.

Orders with heat sensitive items will be shipped with our Priority option (1-3 business days) at a cost of $4.95 for orders with a subtotal over $50 and $11.95 for orders under $50.

All other orders will be shipped with our Standard option (4-7 business days) that is FREE on all orders with a subtotal over $50 and $8.75 for orders under $50.

Return to Top

I’m a patient living in Canada. What will I be charged for shipping and when will my order arrive?

Your autoshipment will always be shipped with the least expensive shipping option available for your order with the exception of shipments that include heat sensitive items.

Orders with heat sensitive items will be shipped with our Priority option (1-3 business days) for FREE for orders with a subtotal over $150 and $7.95 for orders under $150.

Orders that do not include heat sensitive items, but are over $150, will be upgraded to Priority shipping for FREE. All other orders will be shipped with our Standard option (4-7 business days) at a charge of $3.99.

Return to Top

Can I make changes to the products I have added to Autoship?

Yes! To make changes to your autoshipment, go to the Autoship tab within your Fullscript account. From here you can manage your autoshipment by removing products from the product list or by adding new products from the product list on the left.

Please note that changes made to your autoshipments will not affect orders that have already shipped.

Return to Top

How can I update the quantity of a product in an autoshipment?

Once the product has been added, a quantity menu will be available to select a custom quantity for each product in your autoshipment. When modifying an existing autoshipment, be sure to select the Save icon after adjusting the quantity of a product for changes to take effect.

Return to Top

Can I schedule multiple autoshipments with different shipping frequencies?

At this time we cannot accommodate multiple shipment frequencies. For assistance compiling your favourite products into a single autoshipment, please contact our Customer Success team who may be able to assist in finding a suitable shipping arrangement for you.

Return to Top

When will my first autoshipment ship?

Your first autoshiment will be processed based on the date it was created and the shipping frequency that has been selected. An order will not be placed for you on the day your autoshipment is enabled. For example, if you have selected “ship every two weeks” as your shipping frequency, your first order will be shipped two weeks from the date your autoshipment was created. In this scenario, recurring autoshipments will be shipped two weeks from the last shipment date.

Return to Top

Can I change the shipping frequency of my autoshipments?

You can update the shipping frequency from the Autoship tab at any time! Keep in mind that changes will not affect orders that have already confirmed as shipped.

To update the shipping frequency, select a new shipping frequency and select Update. Your next ship date will be updated and displayed below the subtotal on your screen and will be calculated based on your last ship date.

Return to Top

What if an item is on backorder or unavailable at the time of my shipment date?

Backordered items will be included in your order to be shipped out separately once the product is back in stock. This additional shipment is at no additional charge. An email will be sent to the email address affiliated with your account should your order contain a backordered item. Backorder cancellations can be requested at any time by responding to this notification or contacting Customer Success at [email protected]

Unavailable items will be removed from your order as your order is placed. Our Customer Success team will notify you by email if any items have been removed.

Return to Top

How will I be charged for these orders?

Charges will be applied to the saved payment method on your account. If there are multiple payment methods available, charges will be applied to the most recently used card we have on file unless you have contacted our support team and specified a preferred payment method.

If we do not have a saved payment method to complete your order, we will reach out to you to place the order with a new payment method.

If you would like to specify a preferred payment method, please reach out to our support team for assistance by email, phone, or chat.

Return to Top

How can I update the payment method that will be used for my next Autoship order?

A new payment method can only be saved to your account when a new order is placed. To update your method of payment, please contact our Customer Success team by phone, chat, or email. We will need to reach out to you close to your shipment date to place your next autoshipment manually with the new payment method.

Return to Top

How can I update my billing or shipping address before my next autoship order?

To update your shipping or billing address, access your Account Settings by selecting your name or the user menu in right hand corner when signed into Fullscript. You can then select Shipping/Billing Address to update an address for your next shipment.

Return to Top

Can I postpone my next autoshipment?

If you will be away for your next shipment date or would like to delay your next order for any reason, please contact our Customer Success team for assistance.

Return to Top

When will my next autoshipment ship?

Your next ship date is displayed within the Autoship tab of your Fullscript account at the bottom of the page beneath the subtotal.

Return to Top

I do not want to receive any future autoshipments. How can I cancel?

To cancel automatic refills and discontinue autoshipments:

  1. Log in to your Fullscript account
  2. Select the Autoship tab or, for mobile devices, select the user menu and click on Autoship
  3. Click the Remove icon for all products listed on the page. You can be reassured your autoshipment has been cancelled when the Subtotal is displayed as $0.

Please note: Orders that have already been processed will not be cancelled retroactively as a result of this change. Order cancellation requests for orders that have been placed are time sensitive and often cannot be completed. If you would like to cancel an autoshipment that has been processed, please contact our Customer Success team for assistance as soon as possible. If an order cannot be cancelled, we can arrange a return for any items that are unopened, non-heat sensitive, and have been ordered in the last 30 days.

Return to Top