Keeping your practice moving forward
Now that Fullscript and Rupa are joining forces, keeping your practice running smoothly is always a top priority. So you can continue ordering labs on Rupa, and we’ll notify you when it’s time to make the move to Fullscript.
Here’s what you need to know about the path ahead.
The path to a new platform
In the coming months, your Rupa account will be required to move to Fullscript. You’ll be notified about a month before the move, so you have time to prepare. We’ll transition all your vital account data so you don’t miss a beat. Keep your labs workflow going in Rupa until the day you choose to move to Fullscript.
Acquisition
Fullscript acquires Rupa Health to accelerate whole person care.
Integration
Develop one intuitive platform and testing experience to meet your needs.
Preparation
You’ll have two weeks to explore resources and get familiar with the new platform.
Transition
We’ll transfer all your practice’s vital Rupa data so you can continue delivering care.
A better labs platform built for your practice
Your practice will only be asked to move once the functions, features and integrations you utilize on Rupa are available on Fullscript. All your Rupa account data – order history, client list, favorites, custom panels, bundles, preferred phlebotomists, and text snippets – will be transferred seamlessly.
Growing catalog
We’re working closely with Rupa’s trusted diagnostic partners to offer a robust test catalog – including access to the same biomarkers, enhanced blood lab solutions, and expanded specialty testing.
Phlebotomy solutions
You’ll find a suite of phlebotomy options built in your workflow – from nationwide leaders like Quest Diagnostics with exciting new partners coming soon, mobile phlebotomy booking through Getlabs, a network of local phlebotomists and more.
Physician support
Providers with limited ordering access will still be able to utilize Physician Services – referred to as the Authorization Network on Fullscript – to continue offering patients a streamlined testing solution.
Actionable results
Your practice can turn insights into action with access to our robust supplement catalog with clinically effective ingredients, informed by a powerful interpretations feature and a suite of clinical decision support tools.
Seamless integrations
To help you order and manage labs without leaving your EHR, Fullscript has begun rolling out new integrations with 30+ partners that make it possible to work right in your workflow.
In-office solutions
For practices that prefer to stock specialty tests in-office or manage every step of blood draws – we’re launching a suite of in-office solutions later this year, so you can manage labs your way.
Building the future of whole person care – together
We’re building a singular, seamless platform for labs and supplements designed to optimize practice workflows and improve patient outcomes. Helping you deliver whole person care more efficiently and effectively is at Fullscript’s core – and we’re far from finished.
One platform designed to help you turn insights into action:
Seamless access to a growing catalog of lab tests
30+ integrations with leading EHRs and health platforms
375+ clinically-effective supplement brands
Fullscript patient mobile app on iOS and Android
Robust educational resources and the latest learnings
Frequently asked questions
When will I need to move my account?
The move to Fullscript will roll out in phases starting in summer 2025. We’re carefully evaluating the features your practice relies on and the lab companies you order from to place you in the right group. You’ll receive plenty of advance notice, along with detailed resources to guide you through the process, so you’ll know exactly what to expect well ahead of time.
Will all my information and results history be transferred to Fullscript?
All of your Rupa account data—patient order history, lab orders, favorites, and custom bundles—will be securely transferred to your Fullscript account. When we’re ready to move your account, your team will have a dedicated window to choose the best time for us to complete this step for you.
Will I still be able to access Rupa after my information has been transferred?
All of your historical, in progress, and new orders can be fully managed on Fullscript. While you won’t need to return to Rupa for any updates, you will be able to access your information in a view-only mode even after your move to Fullscript.
Will I be able to order the same tests I use on Rupa?
We’re committed to offering a comprehensive selection of specialty and blood labs across health categories to best support your practice. Fullscript currently partners with Quest Diagnostics, Genova, Precision Analytical (DUTCH), Diagnostic Solutions, Doctor’s Data, 3×4 Genetics, Boston Health, and Gemelli Biotech. We’re working closely with Rupa’s diagnostic partners to unify the test catalogs – including adding new lab partners – to ensure you can access the same top lab companies and tests at affordable cash-pay prices.
How does Rupa’s test pricing compare to Fullscript?
Both Rupa and Fullscript offer the same low provider price that you enjoy ordering directly from the labs. Additionally, Fullscript offers a direct integration with Quest Diagnostics for low cash pay rates.
Will my EHR be integrated with labs on Fullscript?
Fullscript integrates with many leading electronic health record (EHR) platforms and practice management software so you can easily recommend lab testing to your patients without leaving your EHR platform. Once you move, you can find all of our integration partners in our Integrations Marketplace so you can quickly connect and continue your care.
What labs billing options will be available to me on Fullscript?
Fullscript’s flexible labs billing options allow you to continue choosing a cash-pay billing method that works best for your practice:
- Patient pay – Fullscript bills your patient directly. Patients securely checkout and pay using credit/debit or a 3-month interest free payment plan.
- Practitioner pay – You pay upfront and bill your patient separately. Test pricing is not shown to your patients on the platform.
- Custom fees – You add an additional fee in addition to the cost of testing, which Fullscript collects at checkout and pays out to your account.
If I need a signing provider, will Fullscript offer something like Physician Services?
If you have limited ordering access, you can opt into an authorization network, which allows you to recommend testing that is ordered and reviewed by a licensed clinician. For more details, see our authorization network guide.
What training and support resources will be available for me and my patients?
We’re here to make your move to Fullscript as simple as possible so you can pick up right where you left off. You’ll have onboarding resources that walk your team through the lab ordering process on Fullscript, along with direct support from our customer success team to ensure you’re fully set-up and answer any questions.
Your patient data and order history will transfer automatically, so your patients won’t need to take any action. When they log into Rupa, they’ll be redirected to Fullscript, where they’ll be able to access their previous testing information and continue their lab orders.
As a part of this move to Fullscript, your patients will also now have access to Fullscript’s specialized labs support team available by phone, chat, or email, working alongside our lab partners to assist them through every step of their testing process.
We’re here to help your practice succeed
Our world-class Customer Success Team is ready to answer any questions and help ensure a smooth transition at every step.