The new product substitutions tool ensures patients never miss a dose and your practice runs smoothly. It reduces patient frustration with unavailable products, eliminates the need for patients – or you or your staff – to frantically search for alternatives when they’re due for a refill, and saves you time by minimizing the time you spend monitoring and updating changing plans. This boosts patient adherence, drives better outcomes for your patients, and prevents disruption to your orders and workflow.
What’s new
You can now add out-of-stock products to your plans by providing a product substitution. This allows you to select a similar product that meets your ingredient intentions and your patient’s needs, in case the original product isn’t available at the time of refill.
Plus, you’ll now receive email notifications when products you’ve already recommended are out of stock, became backordered, are about to be discontinued, or are discontinued. You can easily choose a substitution or a product swap and apply it across all affected patient plans using the improved product substitutions tool.
Here’s how it works:
- While you’re building your plan, you’ll find the ability to add out of stock, backordered, and to-be-discontinued products to your plan. When you’re in the review plan page, add up to 3 substitutes for each of these products by clicking the small menu dropdown. Choose from Fullscript-recommended products or search the catalog for your own. You can quickly add dosage instructions, and continue to send the plan to your patient as you normally would.
- When you receive a product status alert email that a product you’ve recommended is unavailable, you’ll be directed to the product substitutions page. View all affected products and use the tool to find up to 3 substitutes for out of stock, backordered, or to-be-discontinue dproducts, or direct swaps for discontinued products in as many active plans as you’d like.
- When you’re in the product substitutions page to review plans you’ve already sent, you’ll be able to choose substitutes or swap products for an individual patient plan, or choose to bulk update as many impacted plans as you’d like. Within the same workflow, easily find trusted products to substitute with just a few clicks, update new dosage instructions, and notify patients of the changes— allowing them to purchase their products immediately and for you to have peace of mind knowing your plans are up to date.
A few Notes:
- For our EHR users: access to the product substitutions tool is currently only available through the browser-based version of your Fullscript account.
- For practitioners who order wholesale: the tool is designed for products found in online patient plans, and will not allow substitutes or swaps for products in wholesale orders.
- For Clerk accounts: the product substitutions tool is available to use while building a plan but will not be accessible when updating plans that are already sent.
Why did we build this?
We know that providers and their patients are affected by unavailable products in their supplement plans. Not being able to access a recommended product can disrupt patient adherence — and therefore, outcomes — but can also cause additional administrative work and lost revenue for your practice.
A recent study found that patients with a Fullscript plan see improved lab markers and better outcomes*. They are also 73% more likely to keep coming back to see their practitioner, compared to patients without a Fullscript supplement plan*. That’s why we built the new product substitutions tool. We want every Fullscript patient to experience this level of consistency. While we do our best to avoid out of stock, backordered, or discontinued products, we want to provide you with a seamless solution to ensure patients always have access to the ingredients you’re recommending.
This release helps practitioners:
- Optimize patient adherence when you help reduce patient frustration and make treatment plans easier to follow by providing substitutions alongside recommendations. Offering alternative options helps patients understand their treatment plans and provides solutions when products are unavailable.
- Drive patient outcomes by guaranteeing your patients have access to clinically-effective ingredients, even when the originally selected product is unavailable. Maintain consistent routines, reduce product wait times, and eliminate the need for patient’s to look elsewhere for lower-quality products.
- Grow your practice by ensuring patients continue to place orders through your store. Providing product options in case products become unavailable removes the need for patients to look for products elsewhere to stay on track.
- Enhance workflow efficiency with a tool that streamlines the management and updating of affected plans, allowing you to update all plans in just a few clicks, saving valuable time and effort.
The bottom line
Increase patient adherence, drive outcomes, and ensure continuity of care with product substitutions. The product substitutions tool enables you to quickly switch unavailable products for comparable substitutions across all plans in one step, continuing to support patient adherence and outcomes, without affecting your workflow.