Support Uninterrupted Care with the Product Substitutions Tool

The new product substitutions tool ensures patients never miss a dose and your practice runs smoothly. It reduces patient frustration with unavailable products, eliminates the need for patients – or you or your staff – to frantically search for alternatives when they’re due for a refill, and saves you time by minimizing the time you spend monitoring and updating changing plans. This boosts patient adherence, drives better outcomes for your patients, and prevents disruption to your orders and workflow. 

What’s new

You can now add out-of-stock products to your plans by providing a product substitution. This allows you to select a similar product that meets your ingredient intentions and your patient’s needs, in case the original product isn’t available at the time of refill. 

Plus, you’ll now receive email notifications when products you’ve already recommended are out of stock, became backordered, are about to be discontinued, or are discontinued. You can easily choose a substitution or a product swap and apply it across all affected patient plans using the improved product substitutions tool.

Here’s how it works:

1. While you’re building your plan, you’ll find the ability to add out of stock, backordered, and to-be-discontinued products to your plan. When you’re in the review plan page, add up to 3 substitutes for each of these products by clicking the small menu dropdown. Choose from Fullscript-recommended products or search the catalog for your own. You can quickly add dosage instructions, and continue to send the plan to your patient as you normally would.
2. When you receive a product status alert email that a product you’ve recommended is unavailable, you’ll be directed to the product substitutions page. View all affected products and use the tool to find up to 3 substitutes for out of stock, backordered, or to-be-discontinue dproducts, or direct swaps for discontinued products in as many active plans as you’d like. 
3. When you’re in the product substitutions page to review plans you’ve already sent, you’ll be able to choose substitutes or swap products for an individual patient plan, or choose to bulk update as many impacted plans as you’d like. Within the same workflow, easily find trusted products to substitute with just a few clicks, update new dosage instructions, and notify patients of the changes—  allowing them to purchase their products immediately and for you to have peace of mind knowing your plans are up to date.