We’re all about building a platform that makes meeting health and wellness goals as simple as possible for your patients. That’s why we wanted to share three new updates to the patient experience that make providing quality care to your patient’s easier to access, in addition to staying on track with their goals:
- More ways to set up Autoship
- Shared protocols in catalog display
- Fullscript Patient Mobile App for US patients
1. More Ways to Set Up Autoship
What’s new
Patients can now schedule Autoship orders without having to first place an order, and they can schedule orders right from the product details page, leading to increased Autoship activations for your dispensary.
Why’d we build this?
Autoship is a major adherence tool for your practice. Patients enrolled in Autoship are 70% more likely to place a second order. That’s why we’re making it easier for your patients to schedule orders with Autoship, to ensure they’re adhering to their treatment plan.
This release:
- Lets patients add products to Autoship that they love, whether they’re recently prescribed or from browsing the catalog, without the need to place an order first.
- Lets patients add products to Autoship from the Product Details Page, as 26% of products are added to the cart from this page, increasing patient’s signing up for Autoship.
Tip: Cost is the #1 barrier for patients when it comes to staying on track with supplement plans. That’s why we’ve given practitioners the option to make refilling supplements more convenient and affordable, with Autoship & Save. This also generates higher patient lifetime value and long-term revenue for your practice, as patients with an Autoship & Save discount drive more than double the revenue on Autoship orders. Learn more about Autoship & Save!
2. Shared Protocols In Catalog Display
What’s new
To help drive engagement with protocols and guide patients on the products they’re looking for quicker, we’ve highlighted all shared protocols in the catalog section on their end.
Why’d we build this?
By highlighting shared protocols in the catalog, patients are guided toward recommended products and engage more frequently with protocols, leading to improved protocol adherence and patient ordering.
This release:
- Allows for a streamlined and convenient browsing experience.
- Gives you a convenient, categorized way to help your patients find the right products and increase patient ordering.
- Increases shared protocol engagement, with an 184% increase in viewing protocols, and a 25% increase in orders placed after viewing, ensuring your hard work isn’t wasted.
3. Fullscript Patient Mobile App (US)
What’s new
Fullscript has launched an iOS mobile app (US), making it easier for your patients to get the supplements you recommend — anywhere, anytime.
Why’d we build this?
The Fullscript mobile app makes it quick and easy for your patients to stay on track, where they can place orders and manage refills on the go. Over 60% of patients access Fullscript on a mobile device, so we created an app to provide a better experience.
This release:
- Keeps health and wellness top of mind, instead of buried in an inbox with push notifications and reminders sent straight to your patient’s devices.
- Provides an on-the-go Autoship management tool, where patients can quickly schedule and manage refills.
- Gives patients easy access to their recommended supplement plans, including your messages, products, and attachments.
- Provides fast catalog access, with options to filter by supplement brand, type, or your favorites to find the products they need.
Want to explore other improvements?
Check out these articles: 3 New Productivity-Enhancing Tools for Your Practice and 3 New Tools to Help You Find and Engage New Patients.