Tracking Your Order

How can I track my order?

Once your order has shipped, we will send you an email with your tracking information so you can track your package.

You can also login to Fullscript to view tracking information by following these steps:

1. Sign in to Fullscript
2. Open the User Menu located in the right-hand corner of your screen by clicking on your name or, for mobile devices, the user menu icon
3. Open Past Orders from the menu
4. Find the order you would like to track in your history and select Track Package

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When will my tracking information be available?

Tracking information will be provided in the shipment confirmation email that is sent once your order has successfully shipped.

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I didn’t receive an email with my tracking information in my inbox, what do I do?

If the email wasn’t delivered to your inbox, you may want to check that it wasn’t delivered to your junk folder and that you’re looking in the correct email account. Order updates will be sent to the email address used to login to your Fullscript account.

If you’re unable to access your shipment confirmation email, follow the steps in How can I track my order? above.

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I didn’t receive my tracking information by email and it’s not available in my Past Orders. How can I track my package?

In the case where your tracking information is not available in your shipment confirmation email or in your Past Orders, please feel free contact our Customer Success team for assistance. It is possible that your order has not yet shipped due to a backorder or there may have been an error receiving the tracking information from our warehouse.

Our Customer Success team will be happy to clarify the status of your order by chat, email, or phone.

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My tracking information shows that my package has been returned to sender. What do I do?

The tracking history provided by the courier will usually provide us with insight as to why a package was returned to sender. If your order has been returned to sender due to a problem with the address, or a damage to the package, please contact our Customer Success team for assistance.

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Why do I have multiple tracking numbers for a single order?

It’s possible to have multiple tracking numbers for a single order when your order is a split shipment, a backordered product that has been sent separately, or if multiple warehouses are fulfilling your order.

We will send you an email with your tracking information whenever a portion of your order has been processed and shipped.

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My tracking information shows that my package was delivered, but I don’t have it. What do I do?

First, we recommend taking a look around the property and asking any other occupants at your address if they received the package on your behalf. If you live in an apartment building, you may want to check with the office or front desk as couriers may leave packages for you there. If you live in a house, check your entrances and your mailbox for your package. Some orders can be shipped in packaging small enough to be left in your mailbox and may not need to be left outside of your door.

After you’ve exhausted the suggestions above, please reach out to our Customer Success team for assistance.

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