quality supplements

Always Authentic Products

Quality: Always Authentic Products

by Fullscript

A common concern when buying supplements online is that what’s in the bottle doesn’t match what’s written on the outside of the bottle. Notably, the New York attorney general sent cease and desist letters to prominent retailers in early 2015 due to many of their products not containing the ingredients that were listed on the label or that the the quantities listed were inaccurate.

At Fullscript, we help practitioners and patients by taking away that worry about counterfeit products.

We take quality very seriously. Not only are the products that we add to our catalog certified GMP, but we ensure that all products on the Fullscript platform are authentic. They are what they say they are. We can guarantee this because we work directly with manufacturers or approved suppliers. We also make sure that we store and ship products according to manufacturer’s instructions so you’re getting the experience you’ve come to expect from the brands you trust.

Why is this important to you?

As a practitioner working with Fullscript, you never have to worry about whether you are sending your patient a prescription that is different than what you intended.

As a patient receiving a Fullscript prescription, you never have to worry about whether the products you purchased are different than the those recommended to you by your practitioner.

With Fullscript, you’re always using AUTHENTIC products.

Practitioners can prescribe confidently, and patients can purchase with confidence.

This is the Fullscript advantage.

GMP supplements

What is GMP and Why is it Important?

What is GMP and Why is it Important?

Dietary Supplements Good Manufacturing Practices (DS GMP) are checks and measures to ensure that the supplements that you use in your practice are authentic (they are what they say they are). These standards provide assurance supplements are free from contamination and impurities.

You wouldn’t find it acceptable to buy apple juice at the store, only to find that it’s not actually apples in the juice or it contained dirt, would you? Good Manufacturing Practices are the first step towards making sure that supplements are authentic and have no contaminants.

There are 4 categories of good manufacturing practices. Companies must demonstrate compliance in each of the following categories in order to be labelled GMP:

  1. Places – ensures that the location where products are manufactured and stored is clean
  2. People – ensures that employees know proper cleanliness and safety processes.
  3. Processes – ensures that there are consistent operations to provide authenticity and safety.
  4. Products – ensures that products are checked throughout manufacturing, storage, and delivery for authenticity, safety, and accuracy.

If a supplement manufacturer meets GMP standards, they will have the cGMP designation (Current Good Manufacturing Practices)

Any manufacturers that get added to the Fullscript catalog in the US and Canada are cGMP, so you can have confidence that any products you recommend for your patients on Fullscript are authentic, have been monitored to guarantee no contamination, and have been manufactured in a consistent/safe fashion!

For more information about Good Manufacturing Practices, click the following links:

patient compliance

5 Ways to Improve Treatment Plan Compliance

5 Ways to Improve Treatment Plan Compliance

Patient compliance is an important part of any therapeutic relationship and understanding how to improve the chance that patients follow through on your recommendations can be an easy way to improve patient outcomes.

A recent study by Laugesen, Hassanein and Yuan outlined 5 main reasons that patients aren’t compliant with recommendations from their practitioners.

    1. Principal Agent Theory
      • The power imbalance between a practitioner and a patient can be difficult to surmount.
      • Patients often don’t trust that practitioners have their best interests at heart, even after they have seen the practitioner for a visit.
    2. Internet health information quantity and difficulty assessing quality
      • The availability and ease of understanding  online health information has made it extremely common that patients have some base knowledge about their health condition. Occasionally, patients can believe that the information they know was found from a source of higher quality than what their practitioner is providing them.
    3. Poor practitioner communication skills and confidence
      • Poor communication skills and lack of practitioner confidence can be significant barriers to compliance.
    4. Poor patient-practitioner concordance
      • If a practitioner and patient don’t agree about a diagnosis or a treatment plan, there may be reduced compliance compared to a practitioner-patient relationship that has higher concordance.
    5. Perceived information asymmetry between patient and practitioner
      • If a patient feels that they have more relevant/important information than their practitioner, this limits the likelihood that a patient will follow through on the practitioner’s recommendations.

We’ve built some suggestions to help you improve compliance in your practice:

#1 Even if you share the best information for the patient’s needs, poorly framed delivery or difficulty following through on that information can lead to decreased compliance.

The next time a patient doesn’t follow through on the recommendations made in a visit, reflect on your delivery of the health information.

  • Could you have shared more or less information?
  • Was your message clear?
  • Did you include actionable steps?
  • Could you have reduced perceived friction from the patient as you were delivering the plan?

For my own delivery skills, I’ve personally benefited from working with Toastmasters. There are many other programs/courses similar to this that can help you improve your public speaking and information delivery skills.

#2 Practice empathy with your patients and ensure they feel heard during visits.

It is especially important in integrative medicine to practice in a more patient-centred fashion because that’s what the patient is expecting. By putting yourself in their shoes, you can better understand their concerns and healthcare needs.

#3 Validate a patient’s interest and research in their health concerns, while being clear and honest with them when the information they provide is not suited for their situation.

Avoid discarding their interest or their knowledge entirely, as this may result in a patient feeling  unheard and choosing not to be compliant with your recommendations.

#4 Monitor compliance during visits.

Tell patients that you’ll check in with them about their compliance at future visits. By providing accountability during visits, patients will have additional incentive to keep to the plan that has been set in place.

This is another reason to use prescriptions on Fullscript as opposed to sending someone to the store to get their supplements. You’ll get better compliance by sending a direct prescription with refill reminders to the patient, plus you’re always able to check whether a prescription on Fullscript has been shipped and sent to the patient.

Using text message prescriptions alongside email prescriptions also increases compliance for patients on Fullscript.

By using a patient-centred, empathetic approach, listening carefully to your patients’ needs, and creating personalized prescriptions, you will increase compliance and subsequent outcomes with your patients.


  1. Laugesen, J., Hassanein, K., & Yuan, Y. (2015). The Impact of Internet Health Information on Patient Compliance: A Research Model and an Empirical Study. Journal of Medical Internet Research, 17(6). https://doi.org/10.2196/jmir.4333

Redefine What It Means To Prescribe

Fullscript Wants To Redefine What It Means To Prescribe

Fullscript Wants To Redefine What It Means To Prescribe

Fullscript is already the most widely used supplement dispensing software for Integrative Practitioners. Over the past 5 years, we have on-boarded over 23,000 products to our catalog, upon practitioner request. Heading into 2018, we have a new vision for the future that delivers much more than just an extensive catalog and a solution for dispensing supplements. In the coming months, we’ll become an indispensable tool for practitioners to create treatment plans that are truly integrative, collaborative, and connected to data. Our goal is to redefine the conventional prescription, and maximize its potential to be truly holistic, effective, and convenient for both practitioner and patient.

Fullscript CEO Kyle Braatz  spoke in detail about Fullscript’s evolution at the A4M Conference in Las Vegas on December 16th, 2017.

hot tea next to a pine cone and dried cranberry

How To Help Your Patients Avoid The December Health Slump

How To Help Your Patients Avoid The December Health Slump

As soon as we flip our calendars to January 1st, gym bags are packed, resolutions are written, and health is once again a focus in our patients’ lives. “New year, new me” is evident when it comes to health and an improvement in healthy lifestyles. This behavior happens like clockwork, and the Google search trends are there to back this up. Every single year, there is a steep drop in the number of searches for the terms “healthy” and “health” on Google in December, followed by a sharp increase in January.

Google Trends shows the decline in health-related searches in December, versus January.

December is a short work month and when the focus is on family, celebration, and holiday preparation, it’s fair that patients don’t put the same attention into their health goals and their health activities during this time of year. They tend to redirect the attention back to their health at the turn of the new year.

It is evident that there is a slump in health-focused activities during the first month of winter, and we want to give you the tools and tips to avoid the December slump with your patients.

Here are three tips to help keep your patients be on track this December:

1. Remind patients to use their FSAs and HSAs before they expire!

Send an email to your patients in mid-November and every two weeks until the end of the year reminding them to use up their Health Spending Accounts (HSA) and Flex Spending Accounts (FSA). Most plans reset at the end of December, so this is a great time to remind patients to use up their remaining funds before the end of the year!

Most HSA and FSA plans cover reimbursements for supplements on Fullscript, so your patients can finish the year with all the products they need to keep them feeling well over the holidays. And trust us – your patients will love using Fullscript!

woman recording what she has eaten for lunch in a notebook

It is always better to consume foods out of smaller plates/bowls to unconsciously minimize food intake.

2. Give your patients resources on mindful eating

The all-or-nothing nutrition mentality can only last so long until it breaks. Empower your patients by giving them resources on mindful eating to keep them focused on how they are feeling and what their body needs every time they choose to eat sweets and treats during the holidays.

Two of our favorite resources are:

Did you know?
It is always better to consume foods out of smaller plates/bowls to unconsciously minimize food intake (1).

3. Give your patients an alternating diet schedule if they are watching their weight

Recent research (2) in a group of obese men showed that an alternating schedule diet of two weeks on (67% of calories needed to maintain weight), and two weeks off (100% of calories needed to maintain weight) over 32 weeks led to better and longer lasting weight loss, fat loss, and muscle gain compared to just 16 straight weeks of dieting at 67% of required calories. Who wouldn’t want that! By including mindful indulgences into a bigger plan, and creating room for more calories during the overall weight loss initiative, the plan is more likely to be one that lasts.

Part of most successful dietary interventions is tracking food intake (3): My Fitness Pal is a great tool to help patients track their nutrition and the calories they consume.

With these tips, you can help your patients with their wellness and healthy lifestyle. This way, when our calendars restart your patients’ health doesn’t have to.

Here’s The Data - Prescriptions Improve Your Practice

Here’s The Data - Prescriptions Improve Your Practice

Here’s The Data - Prescriptions Improve Your Practice

You’re busy. We get it, but when it comes to your patients and your business it’s worth taking the time to get it right. Creating a personalized treatment plan can be a bit more time-consuming than a self-serve model, so is it worth it? We’ve done a little digging and found some data that show how sending prescriptions will help you and your patients get the most out of your online dispensary.

When we looked at our top accounts by reorder compliance, we saw a striking difference in the number of reorders. Those who took the time to create a personalized treatment plan saw patients reorder on average 8.1 times, whereas there are only 3.2 reorders from patients without a treatment plan. That’s 153% increase in reorders just from sending a prescription or personalized recommendation! The benefits of taking this extra step are well worth it and it’s easier than ever to create a prescription with our new Advanced Search.

Self Serve Online Dispensary vs Personalized Recommendation

Sending personalized prescriptions is an objectively better approach, and it’s easier than ever with Fullscript’s user-friendly tools. If you aren’t seeing these results, or don’t know where to start, check out Dr. Vincent Pedre’s tips on how to write effective prescriptions.

Autumn Paediatric Concerns (1)

Integrative Approaches to Treating Autumn Paediatric Concerns

Integrative Approaches to Treating Autumn Paediatric Concerns

The Fall season in North America typically marks a transition from a relaxed summer vacation to a higher-pressure, higher-stress routine for families. Part of this transition usually includes children going back to school, which is when practitioners start to see more cases of colds & flu, stress/anxiety, and learning challenges.

Today, we’re going to focus on two of the more common concerns our pediatric patients experience as they transition into a new season and how we can best support them with the tools available on Fullscript.


In a recent systematic review, researchers found that an omega 3/6 intervention resulted in “favourable benefits on ADHD symptoms including improvements in hyperactivity, impulsivity, attention, visual learning, word reading, and working/short-term memory”. 1

Furthermore, research has also shown that “Nutritional insufficiencies of omega-3 highly unsaturated fatty acids (HUFAs) may have adverse effects on brain development and neurodevelopmental outcomes”. 2

To maintain a healthy diet and sufficient omega 3 levels, The Dieticians of Canada recommend  “at least 2 servings of fish per week which provides about 0.3-0.45 grams of EPA and DHA per day”. 3

In some cases, children may not choose to consume fish or other omega 3 sources, or may simply be deficient relative to overall needs, in which case supplementation may be warranted.

To find a wide variety of omega 3 supplements in your Fullscript catalog, including some vegan options, click the following links (note that you can now share catalog page links!):


Cold & Flu Treatment

In most parts of North America, as children return to school and enter an incubator for common viral infections, the infamous cold season begins. Coupled with the change in season and shift in daily temperatures, all of our immune systems undergo stress in trying to stave off common illnesses.

When treating viral infections from an integrative perspective, the aim is typically threefold:

  1. Support the immune system in doing what it does best;
  2. Provide antimicrobial interventions that decrease infectious load;
  3. Mitigate symptoms to improve patient comfort.

Preparations of warm fluids containing soothing herbal ingredients such as Ulmus fulva (slippery elm) and Althaea officinalis (marshmallow) 4 or a food-based broth like chicken bone stock are effective for soothing inflammatory symptoms like sore throat or bronchitis. 5

Natural health products with promising clinical evidence for reducing duration of or treating viral infections include Echinacea purpurea 10, Andrographis paniculara 6, Sambucus nigra 7, and Zinc. 8 Some probiotic preparations also demonstrate immune-boosting properties. 9

Other natural health products that lack rigorous scientific evidence for effectiveness in mitigating symptoms, but show promise include Vitamin D, Vitamin C, Cod Liver Oil (which includes omega 3 fatty acids, vitamin D and vitamin A), Panax notoginseng (North American ginseng) and Eleutherococcus senticosus (Siberian Ginseng).

There are many more nutrients and herbs that have traditional medical foundation and are commonly used in the Traditional Chinese medicine or Traditional European herbal medicine systems, but they are too numerous to list here.

To search for cold and flu busting natural health products in your Fullscript catalog, try using these links:


Product Requests

Looking for something you don’t see? Let us know! At Fullscript, we are continually striving to improve our catalog based on your feedback and clinical needs.

Posted by Dr. Alex Keller, ND

advanced search fullscript

Advanced Search Is Now In Your Product Catalog!

Advanced Search Is Now In Your Product Catalog!

We’re excited to announce that updates have been made to your Product Catalog – and you can now use the Advanced Search tool to find exactly what you’re looking for!

Finding the products you love and prescribing them to your patients just became much easier!

The Advanced Search feature was previously only accessible when using the prescription tool, but it’s now available in your product catalog!

To see it in action, log in to your practitioner account and click “Product Catalog.”

You’ll notice that you now have the ability to narrow your search by “Supplement Type.”

Supplement Type

Start by choosing a supplement type that meets your search criteria.

In this illustration, we’re looking for “Probiotics” and the search function will pull up products related this.

You’ll see a decision tree to the left of your screen that can help narrow your search even further!

Advanced Search Update

Choose the criteria that matches your request and the Advanced Search tool will do the rest.

Advanced Search update

When you’ve found the product you’re looking for, you can now prescribe that product directly from the catalog by simply clicking “Start a Prescription.”

Advanced Search Update
Advanced Search Update

We’re excited for you to explore the features of the Advanced Search tool, now available in your Product Catalog!

Here’s a sneak peek of how the workflow should look:

Advanced Search Update

Try it today!

If you have any questions, feel free to reach us at [email protected] or contact us at 1-866-807-3828.

integrative medicine resources (1)

Resources We Love: Integrative & Functional Medicine

Resources We Love: Integrative & Functional Medicine

Personalized medicine is a rapidly growing trend in North America. By integrating conventional medical practices with complementary and alternative (CAM) therapies, the field of Integrative Medicine is providing patients a more personalized approach to care, taking into account specific details and tailoring treatment plans to the individual’s needs.

The Academic Consortium for Integrative Medicine and Health defines integrative medicine as the following: Integrative medicine and health reaffirms the importance of the relationship between practitioner and patient, focuses on the whole person, is informed by evidence, and makes use of all appropriate therapeutic and lifestyle approaches, healthcare professionals and disciplines to achieve optimal health and healing.

Integrative medicine encompasses a number of different fields, including Functional Medicine, Restorative Medicine, and Anti-Aging Medicine, to name a few. Below are some of the more influential educational hubs for healthcare practitioners to learn more about adopting a personalized approach to medicine.


The University of Arizona Centre for Integrative Medicine (UACIM)


Founded in 1994 by Dr. Andrew Weil, UACIM was the first academic institution to develop curriculum on integrative medicine. It now offers everything from residency programs for medical students and online continuing education courses for practitioners. It also hosts the largest integrative medicine Fellowship in the world with over 1200 graduates and 160 new students on an annual basis.

For more information: https://integrativemedicine.arizona.edu

 Institute for Functional Medicine

Institute for functional medicine

Founded by Susan and Jeffrey Bland, MD, the Institute for Functional Medicine (IFM) is considered the premier functional medicine educational institution in North America. With complete certification programs to free online continuing education seminars, IFM provides a perfect entry point for all practitioners seeking a more personalized approach to healthcare.

For more information: https://www.ifm.org


Cleveland Clinic Center for Functional Medicine (CCCFM)

Cleveland clinic logo

The CCCFM is a collaboration between IFM and the world-renowned Cleveland Clinic in Cleveland, Ohio. At the time of its establishment CCCFM was the first functional medicine clinic established in a major academic medical center. Today, it offers medical residency programs and electives, Grand Rounds presentations, and ongoing continuing education webinars for healthcare practitioners.

For more information: http://my.clevelandclinic.org/departments/functional-medicine   


American Academy of Anti-Aging Medicine (A4M) & Metabolic Medicine Institute (MMI)


A4M is a non-profit organization founded in 1992 by medical doctors Robert Goldman and Ronald Klatz. In 2009, A4M offered the first Masters Program in Functional Medicine, followed by the creation of the MMI in 2014, which serves as A4M’s hub for Advanced Education. Practitioners can obtain certifications, Fellowships and Advanced Fellowships via MMI.

For more information: https://www.a4m.com


Functional Forum

Functional Forum Evolution of Medicine

Founded by James Maskell and Gabe Hoffman, the Functional Forum and Evolution of Medicine have become a hub for functional medicine practitioners. With hundreds of monthly Functional Forum monthly meetups around the world, ongoing live-streaming of educational content, and an affiliation to IFM, Functional Forum is the best place to connect with like-minded functional and integrative medicine practitioners.

For more information: http://www.goevomed.com   


American Association of Restorative Medicine (AARM)

association for the advancement of restorative medicine

The AARM is a non-profit organization focused on provided cross-functional medical education to practitioners on managing endocrine system disorders with herbal, nutritional and hormone-based interventions. It coordinates two annual conferences, oversees the Journal of Restorative Medicine, publishes practitioner resources, and provides ongoing online webinar content.

For more information: https://restorativemedicine.org